We aim to provide the best experience possible, but we understand that sometimes plans change. Our refund policy is designed to be fair and transparent.
Eligibility for Refunds
- Full Refund: You are eligible for a full refund if you cancel your booking at least 24 hours before the scheduled start of your trip.
- No Refund: Cancellations made less than 24 hours before the trip are not eligible for a refund, unless otherwise stated or agreed upon.
Refund Process
- Refunds will be processed using the original method of payment.
- Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.
How to Request a Refund
To request a refund, please contact us with your booking details:
Email: Info@themoonpickups.com
Phone: +34 624 648 346
Make sure to include your booking reference number and reason for the cancellation.